Here’s a tip you can use to write just about anything better: Your customer doesn’t give a rat’s ass about you. Or your passion. Or your company’s mission. Your customers only cares about themselves.
So take a look at your website, brochure or any other marketing copy you are using right now. Do you have a sentence, or worse, a paragraph or page describing why you love what you do, or how passionate you are about your chosen career ?
Strike it out immediately. Now re-write it forcing yourself to answer WHY your customer should care. Voila, your copy is already 100% better.
Doubtful? Check out these examples:
This is the FIRST paragraph of a website selling — get this — sales consulting services:
Howard writes about the art of selling. When not writing, he is consulting, teaching, or coaching business owners and professional service providers how to sell their expertise using the New Media Reality. He has been an Entrepreneurial Junkie since the 1960’s and is passionate about helping YOU sell more.
Now let’s see. The first sentence is about… Howard. The second sentence is about… Howard. The third sentence is about .. well, you get the idea. But, wait! Howard does want to help you, and you know that because he’s PASSIONATE about it. Are you sold yet?
(Howard also mentions a New Media Reality, which must be pretty important to him since it’s in Capital Letters. But since we have no idea what that is, it just sounds like jargony jargon to us.)
Too bad, because Howard looks like a nice guy, who probably knows more than a little bit about the art of face-to-face selling. But he waited until the very last words of his very last sentence to talk about you. Worse, even then, he didn’t give you any reason to believe him.
Ok, that’s an individual, now let’s look at a company website:
GreenPages Directory connects people seeking healthy options in their social, economic and physical lives with inspired innovators, conscientious entrepreneurs, innovative products and services, and the most current information, all aimed at making our world a better place.
When we focus on sustainable solutions together, we can begin to heal our planet at the same time we pursue profitable and ethical business opportunities.
Are you still awake? This writing provides excellent competition for Ambien, but it does absolutely nothing to convince a green business WHY they should pay the directory for a listing. Which, after all, is the whole purpose of this site.
If I run a green business on a tight marketing budget, the FIRST thing I want to know is how many more customers this listing will drive, how affluent I can expect those customers to be, and what kind of results other listers have experienced. It’s entirely possible that information is buried somewhere in this site, but I don’t care, because I’ve already bounced away to something else.
Each of these websites could do a much, much better job of winning new customers, just by telling the people who visit how the service will deliver what the reader wants – RIGHT AWAY.
Try it.
Then come back here and let me know how it turned out.
The bigger the company, the greater the need to communicate clearly, swiftly, and at scale. But precious few enterprise teams are trained storytellers. That’s where we come in. We work with leadership and across teams to make your story shine. Specialty areas include: High-stakes sales presentations, product launches, press releases, internal communications, vision and strategy presentations, leadership speeches, event videos and decks, and more. If it needs a good story, we’ve got you covered.
Founder and Chief Storyteller, Carol Schiller, teaches two graduate level seminars in the Communication Leadership graduate program at the University of Washington. The Fall class is an advanced class in Marketing Copywriting and the Spring class covers Content Strategy and Development as well as Social Media.
Enterprise firms have priceless intellectual property locked within the brains of their executives and teams. We help them unlock that story-power and share it across company communications; inspiring everyone from front-line sales to back-office support and anchoring them in the company mission. Call us to transform your corporate communications – from high stakes pitches for A+ accounts to the deck and video for your next all-hands vision meeting.
Small and mid-sized companies need marketing to grow, but their staffs are often overstretched and trying to do everything at once. They turn to us for the multi-dimensional skill set of a full marketing agency to help them tell their story.
Technology companies are pioneers in an exciting and constantly evolving digital landscape. We work with companies ranging from Fortune Top 50 Enterprise to new app developers, going beyond features and benefits to articulate the fundamental promise of new technology.
When bad news breaks, the story you tell is more important than ever. You need to act quickly to restore trust and define a path forward.
It can be very difficult to find your way to a good story through the maelstrom, especially when stakeholders are ratcheting up the pressure. An objective perspective combined with deep storytelling experience can make all the difference in turning the narrative around.
Your website is the cornerstone of your digital castle. Can your current copy and design support and contribute to the growth of your business?
Transform your website into a powerful digital tool that brings your brand story to life while delivering useful, meaningful experiences for your customers and prospects.
Get copywriting services for websites, landing pages, email campaigns, blogs, sales collateral, social content, ad copy, and more.
Bringing your company story to life across all your digital communication channels – to us, that’s digital transformation. From websites to dynamic blog content; from digital ad campaigns to social media; from email campaigns to the company intranet – if it uses pixels to communicate, we work with you to make sure your message is clear, persuasive, and meaningful to your target audience.
Say hello to interactive workshops, custom-designed with your company use cases and materials. Your teams will learn to use stories to explain their ideas clearly and deliver better results for the business.
Sell it with words: Marketing copywriting that gets results
Tell it to sell it: Storytelling for better business communications
Can I tweet that?: Social media for executives and teams
Sell smarter: LinkedIn for business development
Tell it like Einstein: Storytelling for IT
Your brand story is what makes people care. It’s the “why” that makes you stand out from the competition and cements loyal relationships with your customers.
Once your brand story is locked, it can add tremendous marketing power to everything you do, from product design, to website copy, to social media campaigns, and sales brochures. But, only if you know how to use it.
We don’t just hand you a pretty brand book and leave you to figure it all out. We show you how to deploy that brand story across the business, helping you write copy, design campaigns, create websites, and even prepare that winning sales presentation.
The best nonprofits are focused on mission, not marketing. But without a clearly articulated story, it’s very hard to raise awareness and funds. Ask about our special nonprofit rates, so we can take care of the marketing and you can focus on doing good.
Pharmaceutical companies, hospital systems, and medical equipment manufacturers are in many ways the unsung superheroes of our time. We work with them to bring the incredible stories of their lifesaving products to life.